Terms of service

LEGAL TERMS OF SERVICE

C Russ Clothing, LLC (DBA Fredida) is the sole owner of this website.

This website is operated by C Russ Clothing, LLC. Throughout the site, the terms “we”, “us” and “our” refer to C Russ Clothing, LLC, DBA Fredida. C Russ Clothing, LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions, disclaimers, and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SHIPPING TERMS OF SERVICE

C Russ Clothing, LLC, DBA Fredida, is not liable for any lost, missing, or stolen merchandise purchased. Please ensure the correct address is used for shipment at checkout as we are not responsible for replacing or refunding orders where the shipping address provided is incorrect. If you feel your purchased product is defective in anyway, please provide photographic evidence, and email us within 21 days with the original purchase order number to confirm proof of purchase, and that your order falls within the 21 day time frame. We will consider your inquiry and work with you from there. If your package arrives damaged via the carrier, we require photographic evidence of not only the product itself, but the package in which it arrived to file a claim with the carrier. We handle these issues on a case-by-case basis. Please note that our inventory is limited and items may or may not be able to be replaced if damaged. All products are thoroughly examined before shipment, and C Russ Clothing, LLC, DBA Fredida, is not liable for any damaged items during or after carrier transit.

We have no control over the United States Postal Service or UPS. If your package is delayed, or has been at a location that is not your delivery address for more than 10 business days, please contact your local Post Office or UPS Center. If your package has been marked as Delivered, but is not in your possession for whatever reason, there is absolutely nothing we as a company can do, as we have to put trust into the United States Postal Service at that point. If USPS or your local postal carrier deem the package was NOT delivered, though the package is marked as delivered via the tracking information, we request that you work with the carrier to provide us with documentation stating the package cannot be located by having the Tracking Number information updated to reflect Lost/Missing, only then can we work with you to resolve the issue. (Note: Claims with USPS can only be opened and acknowledged if Priority Mail was selected at checkout via the USPS Portal, which is why it is recommended you speak with the carrier directly. We do not issue refunds for packages marked delivered that are not in your possession, only when the tracking is updated to Lost/Missing can we proceed with sending a replacement order.)

If your package is unable to be delivered for any reason (ex. insufficient information, failure to receive, ect.), and is returned to us it is your responsibility to contact us regarding the order. We are not responsible for any shipping fees required for redelivery, and will not refund any shipping fees paid. We will hold your order for 30 days. If you have neglected to contact us about an undelivered package once 30 days has passed your order will be marked as ‘Abandoned’ and returned to our regular inventory without refund.

HOURS OF OPERATION, SHIPPING DAYS, & HOLIDAY LEAVE

C Russ Clothing, LLC, DBA Fredida’s hours of operation are Monday through Friday (except US Federal Holidays) 10AM to 4PM (EST). Any emails sent during off hours will be responded to once the team returns. We are a small family-owned business, and we take our annual Holiday Break every year beginning December 16th, and returning January 2nd. There will be no shipments or correspondence during this time. 

SHIPPING TIME FRAME

USPS Standard: 5 to 7 Business Days
USPS Priority Mail: Typically 2 to 3 Days
UPS Ground: 5 Business Days

NOTE: THESE ARE ESTIMATED TIME FRAMES AS WE HAVE NO CONTROL OVER USPS/UPS AND THEIR DELAYS IN DELIVERY. FOR THIS REASON WE DO NOT REFUND SHIPPING COST IF YOUR PACKAGE ARRIVES LATER THAN EXPECTED.

NOTE: We DO NOT guarantee expected shipment dates. We will notify you via email and social media when carriers expected shipment dates are during the holiday season and recommendations for when it is best to order, but, unfortunately, we do not guarantee you will receive them by a specific date. We will not refund Priority or Expedited Shipping charges if your package arrives later than desired. 

CONTACT

hello@fredida.com

ORDER / SALE TERMS & CONDITIONS

We retain the right to cancel or refund any orders we see fit at any time. These actions are automatic, and will be based on any data collected, previous interactions, or prior discussions. If the payment process is denied during checkout more than twice your information will be flagged from purchasing any products in the future due to risk of fraud. If for whatever reason you file a claim with your form of payment past the 21 days given to return, exchange, or refund we will provide them with our policy information and all documentation needed. 

If there is an issue with your order under rare circumstances we may require further information in order to conduct research with our platform host if necessary. If we are unable to locate your order via your name or email address you will be required to provide us with your order number, a screenshot of your confirmation email, or a screenshot from your bank statement (please crop out all banking details before sending), in regards to funds withdrawn from the platform host in order to complete the purchase, in order for us to continue our investigation and further research your orders issue. This evidence will only be provided to us and our platform host as we conduct the investigation into your order issue.

The reselling of our products is something we cannot control after purchase, however, the reselling of our products on Etsy and other handmade or vintage e-commerce platforms goes against their Terms & Conditions as our products are not considered vintage, and are not handmade by YOU. If it is brought to our attention that our items are being sold on one of these platforms we will be forced to provide information regarding your order and listing to the host.

All items purchased at a discounted price in our Sale Section or during a Sale Time Frame (ex: Annual Sales, Flash Sales, Black Friday, etc.) are FINAL and Non Refundable. Promotional offers are not extended to our Authorized Retailers. Sale Prices are not retroactive, and cannot be applied to a previously placed order. (If you request this to be done we will cancel the first order so you can place a second order that includes the discount. Please Note: ALL products are limited, and we can not guarantee they will be in stock if a second order is needed.) Active Discount Codes will be paused during store-wide sale time frames that are greater than 15%, and resume when the sale period is over. This includes items during pre-sale time frame, and will resume when pre-sale is over.

ALL 'Mystery' item sales are FINAL with no refunds, returns, or exchanges. C Russ Clothing, LLC, DBA Fredida, will attempt to the best of their knowledge and ability to ensure there are no duplicate items, but this is not guaranteed. If you are a frequent customer with a history of orders these orders will be used to utilize the best possible mystery package. No special requests will be taken into consideration upon the decision of what items you receive. 'Mystery Box' items are single size only, and cannot be mixed and matched with different sizes. Items may include but are not exclusive to unreleased, sold out, or secondary items. Under no circumstances will a secondary item's defect effect the quality or durability of the product. Specific item requests will be ignored. Please Note: Discount Codes will not be accepted for Mystery items.

WAREHOUSE SALE

C Russ Clothing, LLC, DBA Fredida, will occasionally host a Warehouse Sale at a time they see fit. Products include, but are not limited to: Samples, Seconds (Items with minor defects.), and Sold Out goods that the team has set aside (typically returned items that are still in sellable condition). All items purchased from our Warehouse Sale collection are final with no refunds, returns, or exchanges. Due to the nature of these products being both Samples and Seconds, if a customer has ordered a similar full-priced item recently we do not return funds for a price difference as Warehouse Sale items are drastically different than full-priced items. 

MISSING ITEM CLAIMS

The following agreement is put into effect once items have been purchased: Due to the limited nature of our products, every piece of inventory and order is carefully packaged to ensure all ordered contents are placed within. If you have an issue with your package, it is important you contact us immediately. You will need to provide photographic evidence of the packing slip that is signed off by a member of our team. The window for these types of investigations is 48 Hours after the carrier has marked the package as delivered. We will begin with an inventory count, and based on our research further determine if those goods were in fact not shipped accordingly. Any messages received regarding missing items after the 48 Hour window will be declined. 

DISCLAIMERS AGREED TO WHILE VISITING OR ORDERING

GENERAL PACKAGING DISCLAIMER

C Russ Clothing, LLC, DBA Fredida, is not responsible for any allergic reactions as a result of our products. A majority of our products contain a wide variety of textiles including cotton, elastic, nylon, polyester, wool etc. Metals include nickel, stainless steel, gold, silver, and rose golf plating. 

GENERAL PRODUCT DISCLAIMER

C Russ Clothing, LLC, DBA Fredida, is not responsible for any property, personal property, or personal damage or injury involving any and all products sold on this website or by any of our third party retailers. By purchasing our product you agree to the former and the following information: I understand that all products purchased from this website are 100% safe in their current and still standing form. Any damage to property (or someone else's property) or injury caused to myself or someone I know is fault of my own and there will be no replacement or reimbursement of any kind (this includes replacement or reimbursement of the product itself and personal property), and I will not hold C Russ Clothing, LLC, DBA Fredida, responsible.

PRODUCTION QUALITY DISCLAIMER

C Russ Clothing, LLC, DBA Fredida, is aware that on rare occasions some specialty items, due to their rare and limited nature, may include what could be perceived as defects. This includes pressure areas for adhesives, slight imperfections in printing or sewing, etc. If you feel your item has a defect that is affecting the product’s durability or overall usage please contact us directly and we will work with you to come to a reasonable resolution if possible. Please understand there are certain production factors that are out of our control as a company. We strive for perfection, but since a majority of our items are mass-produced it is impossible to ensure absolute perfection on every item purchased from us or our subsidiaries or collaborators. We are not able to offer resolutions based on imperfections unless it is clearly damaging to the design or artwork, and reports will be examined and taken case by case.

PERSONAL INJURY DISCLAIMER

C Russ Clothing, LLC, DBA Fredida, is not liable nor responsible for any harm to you or someone you know when injury is caused by ANY product sold on our website. 

LOCAL DELIVERY

C Russ Clothing, LLC, DBA Fredida, is happy to offer free local delivery to those located within a 10 mile radius of our headquarters. By utilizing Local Delivery you acknowledge the following: (1) Local Delivery will only take place on Wednesday’s between 4:30PM and 7PM EST unless notified via email in advance. (2) A member of C Russ Clothing, LLC, DBA Fredida, will leave my package either at my front door or in my mail box, and a photograph will be taken of the package’s location to be utilized as “proof of delivery” and emailed to me directly upon delivery. (3) C Russ Clothing, LLC, DBA Fredida, is not liable or responsible to replace any missing or stolen packages from my property. (4) Any items that are eligible for returns must follow the standard return policy and procedure. C Russ Clothing, LLC, DBA Fredida, is not responsible for picking up any items to be returned or exchanged.